property

Maintenance Request

Tenants report maintenance issues through texts, emails, and portal messages with unpredictable detail levels. This template extracts the property and unit, issue description, urgency level, preferred scheduling, access instructions, and whether the issue affects habitability, routing requests to the right trade at the right priority.

See it in action

What users type

Hi, this is Mariana Solano in unit 4B at Oakridge Apartments. The kitchen faucet has been dripping nonstop since yesterday morning and now there's a small puddle forming under the cabinet. Not an emergency yet but it's getting worse. I work from home so any weekday is fine for someone to come by. The spare key is in the lockbox by the back door, code 7742. My number is 469-330-8115.

What you get

Tenant Name

Mariana Solano

99%
Phone

469-330-8115

99%
Unit / Address

Unit 4B, Oakridge Apartments

99%
Issue Description

Kitchen faucet dripping nonstop since yesterday, puddle forming under cabinet and worsening

97%
Urgency

Medium

91%
Preferred Schedule

Any weekday (tenant works from home)

95%
Access Instructions

Spare key in lockbox by back door, code 7742

99%
Affects Habitability

No

89%

Extracted fields

FieldTypeRequired
Tenant NametextRequired
PhonephoneRequired
Unit / AddresstextRequired
Issue DescriptiontextRequired
UrgencyselectRequired
Preferred ScheduletextOptional
Access InstructionstextOptional
Affects HabitabilitybooleanRequired

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Sign up and select “Maintenance Request” from the template gallery. Customise any field before going live.

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