Product Return
Return requests arrive as unstructured emails mixing order numbers, reasons, and emotional context. This template pulls out the order reference, item details, reason for return, condition of the product, and whether the customer wants a refund or replacement, letting your returns team process requests without back-and-forth emails.
See it in action
What users type
What you get
Marcus Chen
marcus.c88@gmail.com
EM-20267841
Ember Ceramic Mug
Arrived with crack in handle due to insufficient packaging
Damaged
Replacement
Extracted fields
| Field | Type | Required |
|---|---|---|
| Customer Name | text | Required |
| Required | ||
| Order Number | text | Required |
| Item | text | Required |
| Return Reason | text | Required |
| Item Condition | select | Required |
| Preferred Resolution | select | Required |
Use this template
Sign up and select “Product Return” from the template gallery. Customise any field before going live.
Start with this template — freeRelated
Templates
Parse freeform customer messages into structured support tickets with priority and category.
Warranty ClaimStructure warranty claim details from customer descriptions including purchase date and defect info.
Service ComplaintParse customer complaints to identify the service issue, impact, and expected resolution.