Route Support Tickets and Feature Requests Without Reading Every One
Sift classifies, prioritizes, and structures every inbound message -- support tickets, bug reports, feature requests, and churn signals -- so your team acts on data, not gut feel.
85%
Ticket triage time reduction
Under 30 seconds
Mean time to correct team
4.7x
Churn signals surfaced earlier
The intake problem in saas
- Support emails mix bugs, feature requests, billing issues, and praise in one undifferentiated inbox
- Engineers waste sprint time triaging tickets that should have been routed to success or billing
- Churn signals hide in frustrated messages that sit in queue for days
- Feature request tracking is manual, inconsistent, and disconnected from the product roadmap
See how Sift handles saas intake
What users type
What you get
David Park
Meridian Analytics
ENT-4410
Scale (Enterprise, 28 seats)
Bug Report
Critical
Analytics Dashboard
Entire enterprise team blocked; board report deadline tomorrow
Recommended form fields for saas
Recommended Form Fields
Links the ticket to the user record and account
Identifies ARR at risk and triggers enterprise escalation paths
Automatically routes to support, engineering, billing, or product
Drives SLA timers and paging for critical issues
Tags the owning engineering team without manual triage
Instant lookup for plan tier, MRR, and account health score
Gives engineers what they need without a back-and-forth
Frequently asked questions
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Templates
Use Cases
Sift analyses free-text support tickets in real time, extracts priority, category, and sentiment, and routes them to the correct team instantly.
Lead CaptureSift extracts intent, budget signals, and urgency from free-text lead forms, then scores and enriches every submission so sales can prioritise instantly.
Complaint HandlingSift analyses customer complaints to extract the core issue, severity, desired resolution, and emotional tone so your team can respond with precision and empathy.