Triage Pet Emergencies and Book Appointments from Every Message
Sift extracts pet details, symptoms, owner information, and urgency from client messages so your veterinary team can prioritize care, not admin.
Under 20 seconds
Triage time for urgent cases
94%
Intake data captured pre-arrival
61%
Client callback time reduction
The intake problem in veterinary
- Pet owners describe symptoms emotionally and vaguely ('my dog is acting weird') with no clinical detail
- Breed, age, weight, and medication history are critical for triage but rarely volunteered upfront
- Emergency calls get mixed with routine appointment requests in the same inbox
- Vet techs spend the first 5 minutes of every call collecting details that could be captured before
See how Sift handles veterinary intake
What users type
What you get
Kevin Morrison
Bailey
Dog, Golden Retriever
7 years
68 lbs
Repeated vomiting (5-6x since last night), lethargy, refusing water
Chicken bones, chocolate cake (from trash)
Apoquel 16mg daily
Emergency -- requesting same-day appointment
Recommended form fields for veterinary
Recommended Form Fields
Links to the client account and patient records
Identifies the specific patient in multi-pet households
Critical for breed-specific health risks and drug dosing
Determines life stage and changes differential diagnosis priorities
Required for medication dosing and anesthesia calculations
Drives triage urgency and pre-visit preparation
Prevents drug interactions and informs treatment decisions
Separates true emergencies from routine care requests immediately
Frequently asked questions
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Templates
Parse freeform customer messages into structured support tickets with priority and category.
Lead IntakeStructure inbound leads from contact form submissions, emails, or chat messages into CRM-ready records.
Patient IntakeParse patient information, medical history, and current concerns from intake messages.
Use Cases
Sift analyses free-text support tickets in real time, extracts priority, category, and sentiment, and routes them to the correct team instantly.
Client IntakeSift transforms free-text client intake submissions into structured profiles with goals, requirements, and red flags extracted automatically.
Patient IntakeSift extracts symptoms, medical history, medications, and urgency from free-text patient intake forms so clinics can prepare before the appointment begins.