Mine actionable insights from every piece of customer feedback automatically
Sift analyses free-text customer feedback to extract sentiment, feature requests, pain points, and praise so product teams can prioritise what actually matters.
The problem
Feedback pours in from forms, surveys, and reviews, but it sits in a spreadsheet nobody analyses. Product teams make gut-feel decisions because reading thousands of free-text responses is impractical. Real patterns stay buried.
The solution
Sift processes every feedback submission in real time, extracting sentiment, topic, specific feature mentions, and actionable suggestions. Product teams get a live dashboard of what customers love, hate, and want next.
See the extraction
What users type
What you get
Mixed — positive on desktop, negative on mobile
Reporting dashboard quality (upgrade driver)
Mobile app performance — analytics tab loading
Scheduled/automated report delivery
Why teams switch to Sift
Real-time sentiment tracking
See how customer sentiment shifts over time, correlated with releases, outages, or pricing changes.
Feature request aggregation
Automatically group and rank feature requests by frequency, so product roadmaps reflect actual demand.
Pain point detection
Surface recurring complaints before they become churn drivers. Fix what matters, not what's loudest.
Actionable over anecdotal
Replace cherry-picked customer quotes with quantified trends across your entire feedback corpus.
The numbers
90% reduction
Feedback analysis time
AI processes thousands of submissions in seconds versus weeks of manual reading and tagging.
Data-driven
Feature prioritisation accuracy
Product decisions are backed by aggregated customer demand rather than gut feeling or recency bias.
Weeks earlier
Churn risk detection
Negative sentiment patterns surface before they appear in cancellation metrics.
Recommended fields
Recommended Form Fields
Frequently asked questions
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Use Cases
Sift analyses free-text support tickets in real time, extracts priority, category, and sentiment, and routes them to the correct team instantly.
Lead CaptureSift extracts intent, budget signals, and urgency from free-text lead forms, then scores and enriches every submission so sales can prioritise instantly.
Complaint HandlingSift analyses customer complaints to extract the core issue, severity, desired resolution, and emotional tone so your team can respond with precision and empathy.